Knowledge Base

Frequently Asked Questions

Everything you need to know about A*Vault premium study decks, from getting started to achieving A* grades.

Getting Started

Everything you need to begin your A* journey

After purchase, you'll receive an instant download link via email. Here's how to get started:

  1. Download Anki: Get the free Anki app from apps.ankiweb.net
  2. Download your deck: Click the download link in your email
  3. Import the deck: Open Anki → File → Import → Select your .apkg file
  4. Start studying: Your deck will appear in your collection
💡 Pro Tip: We include detailed setup instructions with every purchase, plus video tutorials for visual learners.

Most students see dramatic improvements within the first week:

  • Day 1-3: Improved retention and recall speed
  • Week 1: Noticeable confidence boost in subject knowledge
  • Week 2-4: Significant grade improvements in tests
  • Month 2+: Consistent A*/A grades and exam readiness
📊 Student Results: 94% of students report grade improvements within 30 days

We support all major UK exam boards with specification-specific content:

AQA Most popular choice
Edexcel Comprehensive coverage
OCR A & H variants
WJEC Welsh specifications

Each deck is meticulously crafted to match the exact specification requirements and mark schemes.

Study Methods & Techniques

Master the science of memory and learning

Our decks use advanced cognitive science principles that traditional methods ignore:

❌ Traditional Methods

  • Passive reading and highlighting
  • Cramming before exams
  • Linear note-taking
  • One-size-fits-all approach

✅ A★Vault Method

  • Active recall testing
  • Spaced repetition algorithms
  • Memory palace techniques
  • Personalized difficulty adjustment
🧠 The Science: Studies show active recall is 300% more effective than passive review, while spaced repetition increases long-term retention by up to 500%.

The beauty of spaced repetition is efficiency. Here's our recommended schedule:

Beginner (Week 1-2) 20-30 minutes daily

Focus on learning new cards and building foundation

Intermediate (Week 3-8) 15-25 minutes daily

Maintain reviews, add advanced concepts

Maintenance (Ongoing) 10-15 minutes daily

Keep knowledge fresh with minimal effort

⏰ Pro Tip: Consistency beats intensity. 15 minutes daily is more effective than 2 hours once a week.

Technical Support

Troubleshooting and technical assistance

Here are the most common solutions for import issues:

Step 1: Check File Format

Ensure you downloaded the .apkg file (not .zip or other formats)

Step 2: Update Anki

Make sure you're using the latest version of Anki

Step 3: Clear Browser Cache

If downloading from browser, clear cache and try again

Step 4: Try Different Device

Test import on another device to isolate the issue

Still having issues? Contact our technical support at tech@avault.com with your order number.

Yes! Your decks work across all your devices with Anki sync:

1. Create AnkiWeb Account

Sign up for free at ankiweb.net

2. Sync Your Devices

Use the same account on all devices (phone, tablet, computer)

3. Study Anywhere

Your progress syncs automatically across all devices

Supported Platforms: Windows • Mac • Linux • iOS • Android • Web

Billing & Orders

Payment, refunds, and order information

We offer a comprehensive 30-day money-back guarantee:

✅ Full Refund Conditions
  • Request within 30 days of purchase
  • Provide brief feedback on your experience
  • No questions asked policy
⚡ Quick Process
  • Email us at support@avault.com
  • Include your order number
  • Refund processed within 2-3 business days
🛡️ Our Promise: We're so confident in our decks that we offer this guarantee risk-free. Your success is our priority.

Yes! We offer several ways to save on your premium decks:

🎓 Student Discount

15% off with valid student ID

Email proof to discounts@avault.com
📚 Bundle Deals

Save up to 40% on multiple subjects

Automatic discount at checkout
🔥 Seasonal Sales

Special offers during exam periods

Subscribe to newsletter for alerts
💰 Money-Saving Tip: Follow us on social media for exclusive discount codes and flash sales.

Still Have Questions?

Can't find what you're looking for? Our elite support team is here to help you succeed.

⚡ Average response time: Under 2 hours
Elite Support Team